Aveleon

Frequently Asked Questions

Ordering, shipping and care

What exactly do I get?

A complete 45×45 cm cushion cover including inner cushion and zip, ready to use. We cut the cover from original Sunbrella® remnant fabric in our workshop in Cuijk.

How much is shipping and how fast will it arrive?

Everything shown online is in stock. We usually ship within 1-2 working days.

  • Netherlands: €4.95, free from €120
  • Belgium, Germany and France: €9.95, free from €150

Can the cushions stay outside?

Yes, during the season. Sunbrella® is colourfast, water-repellent and mould-resistant. After a heavy shower, just let the cushion dry. Do store them indoors for the winter. Read more in which cushions can stay outside.

How do I wash the cushions?

Unzip the cover and machine wash it at up to 30 degrees with a mild detergent. No tumble dryer: hang the cover on the line or lay it flat, Sunbrella® dries quickly. More tips in our cleaning guide.

What is remnant fabric?

Remnant fabric is original Sunbrella® fabric that would otherwise be thrown away. We cut decorative cushions from it. That is why every colour is gone when it's gone. More on made from remnants.

How much warranty do I get?

Our decorative cushions come with a 5-year warranty.

Can I return my order?

Yes. You have a 14-day cooling-off period after receipt. Register your return and send the product back in its original condition; we refund the amount within 14 days. Everything is on ordering, exchanges and returns.

How can I pay?

With iDEAL, Klarna (pay later), PayPal or credit card. In Belgium also with Bancontact.

Can I also buy B2B here?

Of course! Contact us and we will create a B2B account. Here you will see other prices. There is a minimum purchase of 12 pieces per order for B2B customers.

Can you also make extra decorative pillows?

We do not make "new" decorative cushions. By this we mean that we do not buy "new" fabrics to produce this. If we have something left over, we will be happy to produce it. But often what's on the website is all we have at the moment.

What if demand exceeds waste processing?

Then we have achieved our goal! If this were the case, we would still not produce from usable materials, but we would look for more partners. Also, the prices are not based in this way.

Is it possible to view?

Unfortunately not. We only work online. And contact is via email. Only B2B customers can contact us by phone. But rest assured, Our response is fast.

Why do you have so many different formats?

This is because we use the dust consumption as optimally as possible. Over time, more sizes will also be added. If you have a specific wish, feel free to ask!