Refund policy

Return and refund policy

We do our best to send you a cushion you are happy with. If you are not satisfied after all, you can read below how to make a return.

1. Right of withdrawal (consumers)

As a consumer, you have the right to cancel your order up to 14 days after receipt without giving any reason. After notifying us, you have a further 14 days to send the product back. Please notify us of your return in advance via info@aveleon.eu, quoting your order number. Send the parcel to our return address: BBerg (Aveleon.eu), Lange Beijerd 5, 5431 NR Cuijk, the Netherlands. After notifying us you will receive a confirmation.

2. Exclusion of the right of withdrawal

The statutory right of withdrawal applies to consumers, not purchases made for business or professional purposes (B2B). An order for a project is not automatically a business purchase and does not exclude a consumer’s right of withdrawal. Our standard cushions are covered by the withdrawal period described above.

3. Conditions for returns

You may unpack and inspect the product as you would in a shop. Return it complete and, where reasonably possible, in its original packaging. We may only deduct a reduction in value caused by handling beyond what is needed to establish its nature, characteristics and functioning.

4. Return costs

The costs of the return shipment are borne by the customer. The risk of the return shipment lies with the customer until we have received the parcel in good condition; please therefore keep your proof of postage.

We do not charge a restocking fee.

5. Refund

We process your refund within 7 calendar days of receiving the returned product or evidence that you have sent it back, whichever happens first. We refund within 14 days of your withdrawal notification; we may withhold the refund until we receive the product or evidence of dispatch. Any statutory deadline that expires earlier takes precedence. Refunds are free of charge and use the original payment method unless you expressly agree otherwise. If you withdraw from the entire order, we also refund the original delivery costs up to the cheapest standard rate.

6. Damaged or incorrectly delivered

Please check your order upon receipt. If a cushion is damaged or you have received the wrong item, email us straight away at info@aveleon.eu. We will resolve this for you free of charge.

7. Exchanges

We do not offer direct exchanges. If you would like a different cushion, please return the current item and place a new order.

Aveleon.eu, a web shop of BBerg, Lange Beijerd 5, 5431 NR Cuijk — KvK 17246975.